Unit Knowledge Guide-AURSAA001 Process customer complaints in an automotive workplace Certificate IV Core units BSBPMG610 Enable program

Core units BSBPMG610 Enable program execution BSBPMG621 Facilitate stakeholder engagement BSBPMG622 Implement program governance BSBPMG623 Manage benefits Elective Units BSBFIM601 Manage finances BSBINN601 Lead and manage organisational change BSBLDR511 Develop and use emotional intelligence BSBPMG615 Manage program delivery BSBPMG616 Manage program risk BSBPMG617 Provide leadership for the program BSBADM502 Manage meetings BSBHRM602 Manage human resources strategic planning If you require RPL Kits with comprehensive benchmarking

improve and maintain healthy soil in a permaculture system Group A If you require RPL Kits with comprehensive benchmarking

Core units BSBINN801 Lead innovative thinking and practice ICTICT809 Facilitate business analysis Elective units ICTICT808 Direct the development of a knowledge management strategy for a business ICTPMG802 Manage a telecommunications project ICTPMG804 Evaluate and use telecommunications management networks ICTSUS806 Lead applied research in ICT sustainability ICTTEN809 Analyse business specifications to produce technical solutions ICTTEN811 Evaluate and apply network security If you require RPL Kits with comprehensive benchmarking

Core units CHCCOM003 Develop workplace communication strategies CHCDIV001 Work with diverse people CHCLAH001 Work effectively in the leisure and health industries CHCLAH002 Contribute to leisure and health programming CHCLAH003 Participate in the planning

Unit Knowledge Guide-AURSAA001 Process customer complaints in an automotive workplace Certificate IV Core units BSBPMG610 Enable programOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner