Learning and Assessment Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers FNS Core units CPCCBC4012 Read and

Core units CPCCBC4012 Read and interpret plans and specifications CPCCBC4014 Prepare simple building sketches and drawings Elective units CPCCBC4003 Select

monitor and report on compliance systems BSBWOR502 Lead and manage team effectiveness BSBWOR404 Develop work priorities RIIWHS404D Implement and monitor health and hygiene management systems RIIRIS301D Apply risk management processes BSBSUS301 Implement and monitor environmentally sustainable work practices RIIWHS403D Apply the mine work health and safety management plan * We can develop additional elective units that are not listed on request (Please contact us for further information)

ACSF benchmarks

Units of competency RIIRIS402D Carry out the risk management process RIICWD503E Prepare traffic management plans and traffic guidance schemes If you require RPL Kits with comprehensive benchmarking

Learning and Assessment Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers FNS Core units CPCCBC4012 Read andOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to