Learner Guide-CUAPPR415 Develop and discuss ideas for own creative work Advanced Diploma Units of competency PSPGEN002 Use

Units of competency PSPGEN002 Use routine workplace communication techniques PSPETH001 Uphold the values and principles of public service PSPGEN016 Address client needs PSPGEN003 Deliver a service to clients If you require RPL Kits with comprehensive benchmarking

Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services If you require RPL Kits with comprehensive benchmarking

selection and induction of staff BSBHRM506 Manage recruitment

Units of competency ICTCBL330 Splice and terminate optical fibre cable for telecommunications projects ICTBWN308 Work safely on live optical fibre installations ICTWHS204 Follow work health and safety and environmental policy and procedures ICTBWN302 Install optical fibre splitters in fibre distribution hubs ICTCBL316 Install ribbon fibre cable in the FTTX distribution network ICTBWN307 Use optical measuring instruments ICTTEN318 Inspect

Learner Guide-CUAPPR415 Develop and discuss ideas for own creative work Advanced Diploma Units of competency PSPGEN002 UseOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce