Self-Study Guide-FNSCUS403 Deliver a professional service to customers SIF Core units CHCCOM005 Communicate and

Core units CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTAID011 Provide first aid HLTDET001 Construct models HLTDET002 Construct custom impression trays HLTDET003 Construct registration rims HLTDET004 Articulate models and transfer records HLTDET005 Construct thermoformed bases and appliances HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS003 Maintain work health and safety Elective units BSBINS302

Units of competency CHCMGT002 Manage partnership agreements with service providers CHCMGT003 Lead the work team CHCPRP001 Develop and maintain networks and collaborative partnerships If you require RPL Kits with comprehensive benchmarking

procedures and programs to meet legislative requirements MSFGG3038 Conduct commercial and structural reglazing MSFGN3001 Read and interpret work documents MSFDG3001 Protect leadlight and stained glass CPCCCM2006 Apply basic levelling procedures CPCCCM2010 Work safely on scaffolding higher than two metres If you require RPL Kits with comprehensive benchmarking

Core units BSBLDR522 Manage people performance FNSCUS511 Develop and maintain professional relationships in financial services industry FNSCUS513 Review business performance FNSFMK515 Comply with financial services regulation and industry codes of practice FNSINC411 Conduct work according to professional practices in the financial services industry Elective units BSBINS402 Coordinate workplace information systems BSBLDR602 Provide leadership across the organisation BSBPEF501 Manage personal and professional development BSBSTR501 Establish innovative work environments BSBSTR502 Facilitate continuous improvement BSBOPS505 Manage organisational customer service BSBMKG541 Identify and evaluate marketing opportunities If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-FNSCUS403 Deliver a professional service to customers SIF Core units CHCCOM005 Communicate andOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the