Unit Knowledge Guide-CPCCCM2004 Handle construction materials Unit aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

configure and test an internet protocol network ICTNWK405 Build a small wireless local area network If you require RPL Kits with comprehensive benchmarking

Units of competency FBPBPG4003 Coordinate wine operations packaging processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FSKLRG008 Use simple strategies for work-related learning Elective units FSKNUM003 Use whole numbers and halves for work FSKNUM004 Use basic and familiar metric measurements for work FSKNUM005 Use familiar 2D shapes for work FSKDIG001 Use digital technology for short and basic workplace tasks FSKDIG002 Use digital technology for routine and simple workplace tasks FSKDIG003 Use digital technology for non-routine workplace tasks FSKLRG002 Identify strategies to respond to short and simple workplace problems FSKLRG003 Use short and simple strategies for career planning FSKLRG004 Use short and simple strategies for work-related learning FSKLRG006 Participate in work placement If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-CPCCCM2004 Handle construction materials Unit aggressive or abusive customers SIRXCEG009Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner