SCORM Compliant Package-HLTPOP015 Provide information on smoking and smoking cessation BSB aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency ICTWHS204 Follow work health and safety and environmental policy and procedures ICTTEN208 Use electrical skills when working with telecommunications networks ICTCBL246 Install

Core units MEM09002 Interpret technical drawing MEM11011 Undertake manual handling MEM12023 Perform engineering measurements MEM12024 Perform computations MEM13015 Work safely and effectively in manufacturing and engineering MEM14006 Plan work activities MEM16006 Organise and communicate information MEM16008 Interact with computing technology MEM17003 Assist in the provision of on-the-job training MEM18001 Use hand tools MEM18002 Use power tools/hand held operations MSMENV272 Participate in environmentally sustainable work practices Elective units MEM05003 Perform soft soldering MEM05004 Perform routine oxy fuel gas welding MEM05005 Carry out mechanical cutting MEM05006 Perform brazing and/or silver soldering MEM05007 Perform manual heating and thermal cutting MEM05008 Perform advanced manual thermal cutting

Core units MEM16006A Organise and communicate information MEM16008A Interact with computing technology MEM23001A Apply advanced mathematical techniques in a manufacturing

SCORM Compliant Package-HLTPOP015 Provide information on smoking and smoking cessation BSB aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.