Vocational Placement Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Discount Units of competency AHCCFP301 Identify

Units of competency AHCCFP301 Identify the effects of climate change as a factor in land management AHCWRK209 Participate in environmentally sustainable work practices AHCWRK205 Participate in workplace communications AHCWRK204 Work effectively in the industry * We can develop additional elective units that are not listed on request (Please contact us for further information)

implement and test enterprise communication solutions ICTSAS530 Use network tools Group O ICTSAD501 Model data objects Group M ICTSAD502 Model data processes Group M ICTNWK529 Install and manage complex ICT networks Group A ICTSAD502 Model data processes Group H ICTWEB513 Build dynamic websites Group I ICTWEB514 Create dynamic web pages Group I ICTNWK615 Design and configure desktop virtualisation Group L ICTSAS518 Install and upgrade operating systems Group L Additional Electives ICTDBS507 Integrate databases with websites ICTCYS407 Gather

Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

SISOCYT004 Ride off road bicycles on easy trails Group A

Vocational Placement Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Discount Units of competency AHCCFP301 IdentifyA work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.