Self-Study Guide-SITXCRI003 Respond to a customer in crisis UEP Core units AHCBUS518 Prepare and

Core units AHCBUS518 Prepare and monitor budgets and financial reports AHCCCF507 Facilitate the development of group goals and projects AHCCCF509 Support group and community change management processes AHCWHS503 Manage workplace health and safety processes Electives AHCWRK506 Collect and manage data AHCWRK513 Write and present reports AHCBUS410 Report on a project AHCBUS511 Manage enterprise staff requirements AHCBUS513 Market products and services AHCBUS514 Negotiate and monitor contracts * We can develop additional elective units that are not listed on request (Please contact us for further information)

select and induct team members SIRXTAD002 Develop the retail frontline SIRXMGT002 Lead a frontline team * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTAUD002 Conduct play audiometry HLTAHW025 Provide information and strategies in health care HLTAUD003 Assess and respond to occupational noise risk If you require RPL Kits with comprehensive benchmarking

communicate and search securely on the internet ICTICT104 Use digital devices Elective units ICTICT105 Operate spreadsheet applications ICTICT106 Operate presentation packages Additional electives BSBWHS201 Contribute to health and safety of self and others BSBSUS201 Participate in environmentally sustainable work practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self-Study Guide-SITXCRI003 Respond to a customer in crisis UEP Core units AHCBUS518 Prepare andOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the