Self-Study Guide-SITXCCS003 Interact with customers Professional Development Core units TAEASS301 Contribute to

Core units TAEASS301 Contribute to assessment TAEDEL301 Provide work skill instruction TLIF0025 Follow work health and safety procedures TLIG2007 Work in a socially diverse environment TLII0005 Apply customer service skills Elective units TLIC0033 Apply low risk heavy vehicle driving behaviours TLIF0005 Apply a fatigue risk management system TLIM0011 Conduct heavy vehicle driver training TLIM0018 Develop low risk heavy vehicle driving behaviours in others TLIC3005 Drive heavy combination vehicle BSBINS309 Maintain business records * We can develop additional elective units that are not listed on request (Please contact us for further information)

analyse and interpret threat data ICTCYS610 Protect critical infrastructure for organisations ICTNWK536 Design an enterprise wireless local area network ICTNWK562 Configure internet gateways * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS305 Provide ICT advice to clients Elective units ICTCLD301 Evaluate characteristics of cloud computing solutions and services ICTCLD401 Configure cloud services ICTSAS308 Run standard diagnostic tests Group E ICTSAS309 Maintain and repair ICT equipment and software Group E ICTICT309 Create ICT user documentation Group F ICTPRG430 Apply introductory object-oriented language skills Group H Additional Electives CUADIG201 Maintain interactive content Group D BSBITU211 Produce digital text documents Group E If you require RPL Kits with comprehensive benchmarking

Units of competency BSBTWK501 Lead diversity and inclusion BSBLDR521 Lead the development of diverse workforces BSBHRM615 Contribute to the development of diversity and inclusion strategies * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self-Study Guide-SITXCCS003 Interact with customers Professional Development Core units TAEASS301 Contribute toOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the