Self-Study Guide-VU21475 Give and respond to a wide range of oral presentations and instructions UEE aggressive or abusive customers SIRXPDK001

aggressive or abusive customers SIRXPDK001 Advise on products and services SITXFSA006 Participate in safe food handling practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

maintain and test response equipment AHCNSY302 Receive and dispatch nursery products FWPCOT2255 Store materials FWPCOT2254 Maintain chainsaws If you require RPL Kits with comprehensive benchmarking

Core units ICTTEN202 Use hand and power tools ICTTEN208 Use electrical skills when working with telecommunications networks ICTTEN211 Work effectively in a telecommunications network environment ICTWHS204 Follow work health and safety and environmental policy and procedures ICTWOR308 Provide customer service to telecommunications customers Elective units BSBSUS201 Participate in environmentally sustainable work practices CPCCWHS2001 Apply WHS requirements

test and service batteries AURETR146 Remove and refit vehicle batteries AURTTA127 Carry out basic vehicle servicing operations If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-VU21475 Give and respond to a wide range of oral presentations and instructions UEE aggressive or abusive customers SIRXPDK001Our self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the