Learning and Assessment Kit-AURAFA105 Write routine texts in an automotive workplace Qualification aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

test and service batteries AURPTE102 Inspect and service outdoor power equipment engines AURTTK102 Use and maintain tools and equipment in an automotive workplace Elective Units AURACA001 Respond to customer needs and enquiries in an automotive workplace AURPTA102 Carry out minor adjustments to outdoor power equipment AURPTA103 Service and repair rotary cutting systems AURPTA104 Service and repair drum cutting systems AURPTE103 Diagnose and repair outdoor power equipment engines AURTTF101 Inspect and service petrol fuel systems AURTTX102 Inspect and service manual transmissions AURAQA001 Contribute to quality work outcomes in an automotive workplace If you require RPL Kits with comprehensive benchmarking

assemble and dismantle utilities industry components UEERE0001 Apply environmentally and sustainable procedures in the energy sector UEERE0019 Maintain safety and tidiness of remote area power supply systems UEERE0023 Work safely with remote area power supply systems UEGNSG710 Read and record meter readings UEPOPS044 Liaise with stakeholders UETDREL006 Work safely in the vicinity of live electrical apparatus as a non-electrical worker Elective units MEM11011 Undertake manual handling UEECD0020 Fix and secure electrotechnology equipment UEECD0051 Use drawings

Units of competency CHCECD009 Conduct career guidance interviews CHCECD008 Deliver services consistent with a career development framework CHCECD001 Analyse and apply information that supports employment and career development CHCCOM002 Use communication to build relationships CHCLEG001 Work legally and ethically CHCECD010 Provide support to people in career transition * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-AURAFA105 Write routine texts in an automotive workplace Qualification aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to